Customer sevice
All questions answered
Common purchase questions answered
Orders and Shipping
Normally all orders within the Netherlands should take 3-5 business days to arrive.
You can change your shipping address in your account. After your order is placed, it is no longer possible to change your shipping address for that order.
You will receive an e-mail with the tracking code on your e-mailaddress you stated in your order.
We currently only ship to the Netherlands. Other countries are only possible after discussing it with us.
Yes. All your items of one order will come in the same box. Only with really large orders it can be possible that the order will be split and shipped into multiple boxes.
You can create an account on the My Account page. Click here to create one.
We currently offer payments by iDeal, Paypal, and normal bank transfers.
All payments are processed safely by our payment provider Mollie trough a secure internet connection.
If you need to return or swap an item
Returns and Exchanges
You can return your purchase within 14 days after arrival. After that you have 14 more days to get send your purchase back to us. Your return must be received within 28 days after arrival.
All items should be in good condition and must be handled with care. CD’s can only be returned if they’re in the original seal. If the seal is broken or in case of a signed CD, we can’t accept your return.
All returns, except for damaged goods and wrong items, are at own expense.
We’re sorry to hear that. Please email us on info@lisaploeger.com so we can solve this problem.
We’re sorry to hear that. Please email us on info@lisaploeger.com so we can solve this problem.
You can mail your authorized return to:
Lisa Ploeger
Duindoornstraat 30A
9741NR Groningen
Please add a note with your details and order number so we can process your return correctly.
Please send an email to info@lisaploeger.com with your problem stated.
Please contact us right away! If your order has already been shipped, there is nothing we can do for you unfortunately.
No this is not possible. You can only return your order after you’ve received it. Returns are at your own expense.
Only if the pre-order option is available on the website, you can pre-order a product.
You can download the model withdrawal form from here.
Still need help?
Get in touch with us
- info@lisaploeger.com
Lisa Ploeger
Duindoornstraat 30A
9741NR Groningen
KvK: 83906177
BTW: NL003892301B41